Privacy Policy

City Express Link Express Ltd. (“DTDC”) understands the importance of protecting the privacy of users of the City Express Link website www.cityexpreslink.com. The information collected on the City Express Link website is used to market and improve the services of City Express Link and its subsidiaries’, to improve the content and services on the City Express Link web site and make it easier to use and more appropriate to individual users and to contact its users with updates to the web site or for other marketing purposes. City Express Link may use this information, with the users’ permission, for the above purposes.

City Express Link never shares any information obtained on or from the City Express Link website with any other organization, and will not do so in future, unless required by law. City Express Link will not sell information obtained through the City Express Link website to any party or parties.

Certain areas of the City Express Link website, including but not limited to the sections on ‘Tracking’, ‘Service Guide’, ‘Franchisee’, ‘Corporate Solutions’, ‘Careers’ and ‘eSolutions’ require registration or a password for access. Information obtained from registered users of these areas may also be used for City Express Link's marketing purposes, and cookies may be used in those and other areas, as is described in this privacy policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas, including, but not necessarily limited to the ‘Tracking’ section on the City Express Link website. In addition, visitors to the City Express Link website may choose to register for a City Express Link website username and password to simplify access to some interactive features on the City Express Link website. Log file data and other information gathered from registered users of the City Express Link website are used to improve the customer experience of the users of the City Express Link website.

The City Express Link website login currently provides users with access to Tracking, Location Finder, Price and Time Finder, Create Shipment and Request Pickup. In the future, City Express Link may add other features to those accessed through the City Express Link website Login.

Please also see the City Express Link ‘Conditions of Carriage’ for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to all delivery services and various information used and provided with the services of DTDC.

Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

For more information on this Privacy Policy, please refer to the detailed section on the privacy policy below.

Information collected about visitors to the City Express Link web site:

The City Express Link web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to the City Express Link website), type of Internet browser, and visitor's IP address.

Personal Information collected on the City Express Link website:

Several areas of the City Express Link website ask for personal information. They include the username registration, features of managing the user account of the users and registration pages for various online services offered by City Express Link on the City Express Link website. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, the user’s name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop City Express Link's services, to provide users access to various City Express Link's internet-based information and product services, and to bill users for those services if users elect to use them.

Manner of use of the user information collected on the City Express Link website

The information collected through the City Express Link website site helps City Express Link identify the type of web site content the customers value most. City Express Link uses this information to market and improve the City Express Link website and its services. City Express Link also use this information to send you email notifications about updates to the City Express Link website, and to contact the users by other means for marketing and other purposes. City Express Link's policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of City Express Link and its subsidiaries (unless required by law); provided, however, in some cases City Express Link may use suppliers to assist City Express Link in collecting, using or otherwise processing for City Express Link's benefit the information obtained through the City Express Link website. City Express Link's practice requires its suppliers to conduct such activities consistent with this policy and City Express Link's requirements of maintaining privacy of City Express Link's customers.

Use of third party links on the City Express Link website

Parts of the City Express Link website consist of products and services hosted by subsidiaries and third-party businesses. When users leave the City Express Link website to visit one of these sites, the only information transferred to the third-party is the fact that the user came from the City Express Link website.

This practice allows the third-party to monitor their web site traffic, but does not provide them with any information about the users of the City Express Link website. City Express Link is not responsible or liable for the independent privacy policies of third-party sites. Users are advised to consult the privacy policies at those third party websites to determine how the user’s information may be used.

Cookies, their functionality on the City Express Link website, how to remove them from the user’s hard drive:

A cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on the user’s computer. Once placed onto the user’s computer, the cookie will allow the web site to "recognize" you as a unique user of the website.

Cookies help City Express Link with the capability to personalize information for certain segments of its customer base. They are also used to allow City Express Link the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, the City Express Link website username can "remember and auto fill" your user ID when user’s login their City Express Link website Login username on the City Express Link website from their computer.

Cookies can be removed from a user’s hard drive. Also, depending on what type of web browser and what browser version the user of the City Express Link website is using, users may be able to change the properties on their cookie file so that cookies are not used or saved. Please check with the browser provider for more information on removing cookies.

SECURITY ALERT- SPAM MAILS

Fraudulent Email Alert:

You may be receiving reports of fraudulent emails with the subject lines "Shipping Conformation," "Verify Info," Promotion gifts and cheques" "Some important information is missing" and "Please fulfil the documents attached to verify your identity." The fraudulent email may have an attached file that may contain a virus or other malware.

If you receive a message matching this description below, do not open the email or click on the attachment. Delete the email immediately or forward it to the corporate IT team & Vigilance team.

City Express Link does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in City Express Link custody. If the fraudulent e-mail resulted in financial loss you should contact your banking institution immediately through the appropriate channels. City Express Link is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the City Express Link name, service marks and logos.

Common Warning Signs of Online Scams:

1. Unexpected requests for money in return for delivery of a package, gifts from a promotion company, often with a sense of urgency.
2. Requests for personal and/or financial information.
3. Links to misspelled or slightly altered Web-site addresses (City Express Link ,Com, DT-DC.com, City Express Link..etc.)
4. Spelling and grammatical errors or excessive use of capitalization and exclamation points.
5. Claims that you have won a large sum of money in a lottery or settlement.

 

Contact Details:

The registered office of City Express Link is:

City Express Link House,

No. 3, Victoria Road,

Bangalore 560047,

Karnataka

The local postal address of City Express Link's offices can be found on the Customer Support page and the contact page.

Users can also write to City Express Link for support at its email address: feedback@cityexpreslink.com

City Express Link reserves the right to amend the Privacy Policy at any time with or without notice. Please check back frequently in the event of changes. The use of the City Express Link website constitutes a user’s agreement to this Privacy Policy.